The AI Revolution in CX: The Growing Significance of Conversational AI and Generative AI

In this episode, Raghav Kumaria, VP and Head of Digital Transformation at IGT Solutions, discusses the importance of conversational and generative AI in transforming the customer experience. He explores their implementation, opportunities, technology trends, and ethical use. Raghav provides practical advice on how organizations can prepare themselves to leverage conversational AI and thrive in the new era of CX. You are tuned in to the 3rd episode of a special series brought to you by nasscom.