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The AI Revolution in CX: The Growing Significance of Conversational AI and Generative AI
The AI Revolution in CX: The Growing Significance of Conversational AI and Generative AI
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Available Episodes

EPISODE 135

There's no doubt that digital transformation is the new trend in the healthcare industry and is taking off like never before. Digital technologies in healthcare help ease care, imp ... Read more

There's no doubt that digital transformation is the new trend in the healthcare industry and is taking off like never before. Digital technologies in healthcare help ease care, improve diagnosis, advance personalised care, and minimize costs, making it a patient-centred approach. To get a deeper understanding of the journey of digital transformation in healthcare and what's possible next. Our host Karan Machado, gets in conversation with one of the big names in health-tech Mr. Jan Makela, President & CEO of Imaging at GE Healthcare. The duo talks about the upcoming tech trends in the healthcare sector, GE's mission to transform healthcare and drive productivity digitally, and much more. Read more

EPISODE 134

The James Webb telescope is positioned 1.5 million kilometres away from the Earth, and it is giving humanity the farthest look into the universe that it has ever seen. What have we ... Read more

The James Webb telescope is positioned 1.5 million kilometres away from the Earth, and it is giving humanity the farthest look into the universe that it has ever seen. What have we learned so far? In this episode, Mint's Prasid Banerjee explains what the James Webb telescope’s photos reveal. Tune in to know! Follow us on: Instagram: https://www.instagram.com/htsmartcast/ Facebook: https://www.facebook.com/htsmartcast Twitter: https://twitter.com/HTSmartcast LinkedIn: https://www.linkedin.com/company/ht-smartcast/ Read more

EPISODE 133

The crypto market's extended bear phase has put the entire industry's feasibility into question. In this episode, we talk about new laws from the EU to reign in the industry, and h ... Read more

The crypto market's extended bear phase has put the entire industry's feasibility into question. In this episode, we talk about new laws from the EU to reign in the industry, and how the crypto market has no experts. Read more

EPISODE 132

The fastest supercomputer today will be dwarfed by the first real quantum computer. But how far are we from this? We asked L V Subramaniam and Sheshashayee Raghunathan, who are res ... Read more

The fastest supercomputer today will be dwarfed by the first real quantum computer. But how far are we from this? We asked L V Subramaniam and Sheshashayee Raghunathan, who are researching quantum computing at IBM Research, India. Read more

EPISODE 131

Google has put an AI researcher on paid administrative leave for allegedly breaking the company's confidentiality rules. Blake Lemoine alleged that the company's LaMBDA AI has beco ... Read more

Google has put an AI researcher on paid administrative leave for allegedly breaking the company's confidentiality rules. Blake Lemoine alleged that the company's LaMBDA AI has become sentient, but is that the real question plaguing AI and Google today? Read more

EPISODE 130

The 2022 edition of the Worldwide Developer Conference (WWDC) started earlier this week. With it comes a new Macbook, new Apple chips for PCs, and a whole host of software from App ... Read more

The 2022 edition of the Worldwide Developer Conference (WWDC) started earlier this week. With it comes a new Macbook, new Apple chips for PCs, and a whole host of software from Apple. Here are the highlights. Read more

EPISODE 129

Digital transformation is industry agnostic and like every other core function like Finance, Sales, and other traditional processes, it has crept into supply chain management. Orac ... Read more

Digital transformation is industry agnostic and like every other core function like Finance, Sales, and other traditional processes, it has crept into supply chain management. Oracle is leading the process of digitization of this very traditional process called Supply Chain Management. And companies that are warming up to this idea are reaping benefits in multi-folds. In this episode, host Prasid Banerjee will be speaking to one such company. Jindal Poly Films and to represent Jindal Poly Films Ltd, we have with us Mr RD Malav, an enterprising leader and the VP at Jindal Poly Films. Let’s find out how his company has adapted to such innovative integrated solutions in order to outpace change. Read more

EPISODE 128

Many organizations today have taken steps to enhance their overall digital transformation journey. Business-critical functions like finance, supply chain etc have their own system ... Read more

Many organizations today have taken steps to enhance their overall digital transformation journey. Business-critical functions like finance, supply chain etc have their own system processes. In this episode, host Prasid Banerjee talks to Sharad Agarwal, CDIO at JK Tyre to find out how his company has adapted to such innovative integrated solutions in order to stay ahead in the market. Read more

EPISODE 127

The internet is being decentralized. Widely touted as what the internet was supposed to be, web3 is coming. But what is it? Read more

The internet is being decentralized. Widely touted as what the internet was supposed to be, web3 is coming. But what is it? Read more

EPISODE 126

On 28 April, the Indian Computer Emergency Response Team (Cert-In) issued new directives, first reported by Mint, that require Virtual Private Network (VPN) providers to store user ... Read more

On 28 April, the Indian Computer Emergency Response Team (Cert-In) issued new directives, first reported by Mint, that require Virtual Private Network (VPN) providers to store user data for five years. What does that mean? In this episode Mint explains how India’s new VPN rules change the status quo. Read more

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