In the latest episode of Mint Techcetra, host Deepti Ahuja sits down with Sumeet Mathur, Senior Vice President and Managing Director of ServiceNow India Technology and Business Center, to explore the growing customer service gap in India. As businesses promise more but often deliver less, this gap threatens to erode customer loyalty and brand value. In this insightful conversation, Sumeet sheds light on how AI and innovative technologies are revolutionizing customer service, streamlining operations, and improving responsiveness. They discuss real-world examples of businesses successfully transforming frustrating customer experiences into moments of delight.Tune in to find out how to not just meet, but exceed, customer expectations and turn your service strategy into a competitive edge!
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